No returns or exchanges unless the product is defective. If there is an issue with your order, contact us immediately so we can try to resolve the problem. Contact dominioncaddy@gmail.com or 475-355-1065. Standard shipping is free for all U.S. orders, including Alaska and Hawaii. Customers pay extra for expedited shipping. Processing varies with our workload. Divider cards typically ship in 3–5 business days. Wooden cases typically take 2–3 weeks before shipping. Standard transit after dispatch is typically 3–5 business days.